• We will not reissue under any circumstances, regardless of the reason (theft, loss, damage).
• Tickets purchased by the user cannot be exchanged, changed, canceled, or refunded for any reason. However, this does not apply to additions or changes made using functions provided by this service, or refunds in the event that the event is canceled.
  We do not take any responsibility for duplicate purchases caused by user input errors or communication environment issues. Also, no refunds will be given for such payments.
  Please note that ticket products are not subject to cooling-off cancellation.
• Users are prohibited from reselling tickets purchased through our official resale service using any other means, as well as commissioning third parties to engage in fraudulent resale. In addition, listing on auctions and internet auctions is also prohibited. In the event of a violation, the validity of the ticket may be revoked.
• If lost, please purchase again. *May be sold out.
• If you do not have your ticket with you, you will not be allowed to enter for any reason. Thank you for your understanding.
  * Receipts, invoices, web purchase screens, photos of tickets, etc. cannot be used for admission.
• Please keep your tickets safe and bring them with you until the end of the event. Refunds will only be available in the case of event cancellation. >>Click here for more details on terms and conditions

• If you have a pre-purchased parking ticket, how to enter the parking lot: Upon entry, please present one ticket (QR code) per car or motorcycle to the staff at the entrance gate^*. *North Gate, South Gate, East Gate
• Entry Method for Spectator Gate: Please present one "Spectator Ticket" per person to the staff at the spectator gate.
  The staff will scan the QR code with a dedicated device and verify the ticket.
  * If you have multiple electronic tickets together, it is smoother if you print them at home in advance or use MobilityStation to "distribute" them so that each person has their own ticket.
  >>Click here for details on how to print tickets
  >>Click here for details on how to distribute tickets
  * We recommend saving the QR code by taking a screenshot or similar method (it will only be checked or used in emergencies such as system failures or communication disruptions).
  The current time is displayed at the bottom of the QR code. Please prepare a screen where the time display is moving during normal conditions.
• How to Enter with Reserved Seat Tickets and Paddock Passes: Upon entry, please present one ticket (QR code) per person to the staff at the entrance.
  The staff will scan the QR code with a dedicated device and verify the ticket.
  * If you have multiple electronic tickets together, it is smoother if you print them at home in advance or use MobilityStation to "distribute" them so that each person has their own ticket.
  >>Click here for details on how to print tickets
  >>Click here for details on how to distribute tickets
• Entry Method for Executive Suite, VIP SUITE, and VIP Suite Premium: Upon your first entry, please present one ticket per person to the staff at the reception counter on the 1st floor of the Center House. The staff will scan the QR code with a dedicated device to verify the ticket, then exchange it for a valid pass for the duration of the event. Please use the exchanged pass during the race and event period.
  * If multiple tickets are held together on one person's device, it is possible to hand over all the tickets to the representative holding the device.
  * If you print in advance at home or perform "distribution" at MobilityStation and bring the tickets individually, it is also possible to hand passes to each person.
  >>Click here for details on how to print tickets
  >>Click here for details on how to distribute tickets

• Customers with advance parking tickets, please have one ticket (QR code) per car or motorcycle ready and present it to the staff upon entry.
• The designated parking lots correspond to specific entrance gates. Please check your ticket information and the MotoGP™ Grand Prix of Japan ticket page carefully to ensure you enter through the correct gate.>>Click here for parking ticket information
• On the day of the final race, congestion is expected on the surrounding roads and at the entrance gates. Please arrive with plenty of time to spare.

• Designated parking tickets specify the entrance gate for entry. Customers with designated parking tickets, please check your ticket information and the MotoGP™ Grand Prix of Japan ticket page, and enter through the designated entrance gate.
• Please enter the designated parking lot from the dedicated lane at each gate.
• When driving inside the venue, please follow the venue speed limit of 30km/h and drive safely.
• Please refrain from parking vehicles other than cars in the parking spaces with 4 wheels.
• Please wear a helmet when riding a bike inside the venue.
• Please use the bicycle parking area when using a bike or bicycle.
  * Bikes and bicycles parked outside the bicycle parking area will be moved. We are not responsible for any damage, loss, or theft that may occur due to removal or relocation. Thank you for your understanding.
• Please refrain from reserving parking spaces with luggage or other items. Luggage used to reserve spaces may be removed or relocated.
  We are not responsible for any damage, loss, or theft that may occur due to removal or relocation. Thank you for your understanding.
• Vehicles are not allowed to pass between S1 Parking Lot and Main Information Center.
• Setting up tents, chairs, tables, and other activities that may inconvenience other customers are prohibited within the parking lot.
• Please manage your luggage and helmets after parking or parking your bicycle on your own.
• Please note that we are not responsible for any damage or theft that may occur in the parking lot, such as damage to vehicles or accidents and theft. Thank you for your understanding.

• After the race or event ends, traffic regulations will be implemented to alleviate congestion within the venue. Please cooperate by following the staff's guidance when exiting.
  * To ease congestion, you may be directed to exit through a different gate than the one you entered.

• At the designated seat entrance, please have your ticket (QR code) ready for each person and present it to the staff.
• Please be mindful not to obstruct other customers' viewing when waving support flags.
• Mobility Resort Motegi is implementing a smoking ban on the premises. All seats, including electronic cigarettes, are non-smoking, so please use the designated smoking area if you wish to smoke.

• ■Please refrain from the following items.
  • ・Reserving viewing seats and areas for long periods and over wide ranges using luggage or other items.
    * Luggage used to reserve a spot may be removed or relocated. Please note that we are not responsible for any damage, loss, or theft that may occur due to removal or relocation.
    Examples) Leisure sheets, tents, tables, chairs, wire ropes, chains, strings, adhesive tape, padlocks, etc.
    * Please note that items may be cut.
  • - Viewing on stairs or pathways, use of fire, use of tripods (monopods) for photography, bringing bicycles, skateboards, kickboards, etc. to viewing areas and paddocks, bringing and using drones, any actions that may inconvenience other customers, or actions that may hinder the progress of the event.
  • ・No bringing or using items that may cause explosions, such as large gas canisters.
  • ・Use of umbrellas in the grandstand. ※Please use rain gear, etc. beforehand.
• In case of unforeseen circumstances that may cause operational difficulties, the organizer may decide to cancel or change the schedule.

The following items are prohibited from being brought into the venue and viewing areas.
<Items not allowed to be brought into the venue>

• ・Explosives, explosions, fires, and toxic gases.
• ・Items that may cause harm to other customers, such as tear gas spray.
• - Fireworks, large amounts of lighters, matches and other flammable materials, knives, knives, scissors and other sharp objects that can be used as weapons.
• ・Drones, laser pens, and other items that may interfere with the operation and progress of the event, or cause inconvenience or danger to others.
• ・Signs, banners, etc. that contain slander or defamation.
• ・Items not allowed to be possessed by other laws and regulations.

<Not allowed in the viewing area>

• ・Pets (excluding specially trained guide dogs, hearing dogs, and service dogs) are allowed in the viewing area. (Please use the viewing area for dogs.)
• ・Bicycles, kick scooters (including electric) *Please use the bicycle parking lot. Please understand that we cannot be held responsible for theft, damage, etc.

• The act of distributing audio, video, etc. as videos accessible to an unspecified large number of viewers via the internet or other media without permission, as well as any filming that causes inconvenience to other customers, is prohibited.
  Prior permission is required for photography or video recording for commercial or profit-making purposes.
• Your portrait may be taken. Please check the following purposes for which the recorded video, audio, and images may be used before visiting.
  • 1. Public Relations and Advertising Activities
  • 2. Record Data
  • 3. Sale and distribution of broadcast programs, video software, audio software, production of television and radio programs, broadcasting
  • 4. Sale of Products and Provision of Services

A special space called "Tent Camping Area" has been set up in a part of the venue, where you can stay in a tent. Reservations are not required, but usage is on a first-come, first-served basis.

• Requests for N5, Green Park next to S2, and each tent camping Admission area.
  N5: Please be sure to clear away tents and other items by 6:00 AM on September 27 (Sat) and 28 (Sun) each day.
  Green Park next to S2: Please be sure to clear away tents and other items by 6:00 AM on September 28 (Sun).
  Each tent camping area will be used as a parking lot.
• Price: Free, but a pre-sale parking ticket or a same-day parking ticket is required when using the tent camping area.
• Reservation: There is no reservation system, so please come directly to the tent camping area on the day. (You will secure a spot in the order you arrive.)
  * If the tent camping area is full, we will temporarily guide you to another area.

【Precautions】

• 1. Please refrain from using open flames.
  (When handling lighters, cooking utensils, etc., please use them according to the proper usage instructions of the product and take great care to ensure your own safety and the safety of those around you.)
• 2. Camping is not allowed in the parking area outside of the tent camping area.
• 3. Please follow the guidance and direction of the staff for safety in the tent camping area.
• 4. Please turn off your engine when parking in the tent area.
• 5. Please be considerate of those around you when staying in the car camping area.
  >>Information on the Car Camping Area